FAQ

Q. Do you have a minimum order?
A. We are happy to supply any quantity.

Q. Copyright?
A. Please see our Terms and Conditions.

Q. What format should I send my artwork?
A. We can accept most formats (Jpeg,Bmp,Wmf,Cdr,Gif etc) so just email your artwork stating the size required for the overall design (width x height) in centimetres.

Q. Do I have to pay a set-up fee if I supply the artwork?
A. Yes, the set-up fee is £25 but this shall be deducted (sample approved first) on orders of 25 and over.

Q. Can I use the design again?
A. Yes, once your design is set up you can re-order as many times as you like, placing your design on any garment, without paying the original set up cost again.

Q. I already have my design on disk, can you use it without charging a set up fee? A. Yes, if it is in PES embroidery format.

Q. I only want the name of my Company on the garments - do I have to pay for a design set-up?
A. No, we do not charge a set up fee for standard text only designs.

Q. What fonts do you have?
A. We have over 70 fonts available.

Q. Samples
A. We do charge for samples, however this will be deducted from any future order placed for that design.

Q. I have got my own garments will you embroider them for me?
A. Please see our Terms and Conditions.

Q. Do you do children’s sizes?
A. Yes, most of the garments can be supplied in children’s sizes, from infants upwards. Details are available in the catalogue.

Q. When do I have to pay?
A. Payment must be made when placing your order.

Q. How much do you charge for postage?
A. All goods are delivered first class by Royal Mail or via courier, the cost calculated by the weight in the usual way, subject to a minimum charge of £8.50.

Q. What is your cancellation policy?
A. Once an order has been placed and the sample approved by you, orders cannot be cancelled due to the personalised nature of our products.

Q. What is the delivery time.
A. Delivery shall usually take two weeks.